Comments on: BPA alert: How to return your Sigg bottle

By: Sharon

Sharon — Tue, 16 Mar 2010 20:01:11 +0000

I have been meaning to post the email/response crap I got from Sigg when I inquired about the return policy. needless to say i plan to recycle our’s (never checked w/ WF but noticed that our’s only has a few in stock) as I have nothing but contempt for this company.

begin email exchange. my original request on their website is at the bottom, next is their response to me, and at top my response to them. needless to say I never got a response to my response…

Dear Mr. Cevallos:

With all due respect, this is quite disappointing. I can assure you that I have no interest in buying any SIGG products and will advise all of my friends to avoid your product. This is terrible customer service. I have two children and I have no interest in exposing them to BPA, which these SIGG products contained, despite the company’s claims otherwise. I don’t recall seeing that the voluntary recall was time-limited. I only found about it in late September so I’m not sure how the program was running for 3 months. This is very disappointing because my children love their SIGG bottles but I cannot in good consciousness give them something that I now know contains BPA. If you think BPA is so safe, then why did you change your product? It is about to be banned (and has been banned in Canada) and if you thought your previous product was safe, it seems to me you would still be producing it and would not have recalled it, even as a voluntary recall.

Sincerely,
Sharon Sydow

——————————————————————————–
From: Roosevelt Cevallos [mailto:roosevelt@sigg.us.com]
Sent: Monday, December 21, 2009 4:44 PM
To: ssydow@cavtel.net
Subject: SIGG exchange program has concluded

Dear customer,

We had been running the SIGG voluntary exchange program for nearly 3 months. However, the program expired on Oct 31, 2009. That is why you no longer see the information on our website. Please be advised, the SIGG bottles you may have – with our former epoxy liner – have been manufactured in complete compliance with all international health and safety regulations. As a reminder, this is a voluntary exchange program and not a product recall.

What we can do is extended a 30% discount code if you would like to purchase new SIGG bottles via our website, http://www.mysigg.com This code gives you free shipping also.

Code is 20bl7ch20 (case sensitive) and will expire on 12/31/2009. When you check out on mysigg.com, place this code in the box “Discount Voucher”.

Please note that there is limited selection online.

Roosevelt
SIGG USA

“Making the world a greener place, one eco-friendly customized bottle at a time”

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Von: SIGG.com Kontaktformular [mailto:info@sigg.com]
Gesendet: Montag, 7. Dezember 2009 19:40
An: Postmaster
Betreff: Generelles Feedback

Hallo,

ein Besucher hat das Kontaktformular ausgefuellt:

Name: Sydow
Vorname: Sharon
Firma: Sharon
Strasse:
PLZ/Ort:
Land: USA
Telefon:
E-Mail: ssydow@cavtel.net

Nachricht:

I want to return 2 sigg bottles (used by my young children) b/c they contain bpa but I now cannot find the return/shipping information on your website. Please advise how I can get replacement bottles so I am not exposing my children to BPA.

By: Jennifer Grayson

Jennifer Grayson — Tue, 16 Mar 2010 19:56:02 +0000

Thanks for letting me know about the links, Paige — sorry about that! Just got off the phone with Sigg. See my update, above.

By: Paige Goodlett

Paige Goodlett — Tue, 16 Mar 2010 15:34:42 +0000

Both of the links for returning old bottles send you to the mysigg return policy page for bottles purchased through them. There’s no mention of exchanging old for new bottles. Perhaps I should just call them. I have 7 Sigg bottles I’d like to exchange for better or for worse after I purchase a Klean Kanteen bottle to get me through the Sigg withdrawal. That co. so far seems to be the only steel bottle product I’ve found w/comparable accessories to Sigg like the carry strap and insulating cover. I’m an aquaholic who’s been using these bottles through my 2nd pregnancy and 4 1/2 years (so far) of nursing my 2 boys. I’m a little peeved about all of this, but I’m hoping the no leaching data (at least in ppb) is correct.
TIA,
Paige

By: Jennifer Grayson

Jennifer Grayson — Mon, 07 Dec 2009 20:53:48 +0000

Hi Sharon,

Sorry about that — looks like Sigg removed any reference to the BPA fiasco from its website. You can still return your bottle to Sigg, though you’ll have to pay the shipping costs. Click here for Sigg’s instructions.

If you don’t want to pay shipping costs, you can return your bottles to Whole Foods — you don’t even need a receipt.

Hope this helps!

By: Sharon

Sharon — Mon, 07 Dec 2009 18:42:40 +0000

Hi Jennifer:
I had seen the return info for the old sigg bottles and had planned to send 2 children’s bottles back for replacements but now that info is no longer on their website. I just submitted an email to the company but was wondering if you had any updates.
many thanks,
sharon

By: Jennifer Grayson

Jennifer Grayson — Fri, 25 Sep 2009 19:16:40 +0000

I’m with you 100 percent, Richard. But please don’t throw your old Sigg in the trash, since it’s 100 percent recyclable (don’t make the planet suffer for Wasik’s deception). There’s no info online as to how to recycle them (whether they can go in the recycling bin or dropped off at a collection spot), so I’m contacting the company. Stay tuned.

By: Richard Mandelbaum

Richard Mandelbaum — Fri, 25 Sep 2009 12:55:35 +0000

Thank you for this, but Sigg is worse than what you write. If you go on their website and click to learn the ingredients in the new Eco-care lining, it says “coming soon”. Why someone would trust Sigg with their “Ecocare” lining when they fail to disclose what is “eco” about it, is beyond me. The BPA debate is so odd, since people are scrambling to avoid BPA without considering what they are replacing it with. I have been using Klean Kanteen for years now – stainless steel, no epoxy liner, no chemicals… We got a little Sigg baby bottle as a gift for our five month old daughter with the new Ecocare liner, but it is going in the trash.