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3/16/10 Update: I spoke with a Sigg customer service representative this morning, and evidently the company is no longer accepting returns for the older bottles with the BPA linings. Instead, Sigg is offering a 20 percent discount for customers who would like to order a new, BPA-free bottle. To take advantage of the discount, call 203.321.1220.

My suggestion? Don’t fork over any more of your hard-earned money to this company. Recycle your old Sigg (you can put it in your curbside recycling bin), and invest in a stainless steel bottle from Klean Kanteen or Earthlust.

That is if you even want to, after reading about how Sigg may have deceived its customers by offering itself as a safe alternative to plastic drinking bottles as news about BPA’s toxicity made headlines. I’ve been a longtime Sigg bottle enthusiast, so imagine my dismay when I read on The Huffington Post yesterday that the lining inside all Sigg bottles made before August 2008 contains traces of the suspected endocrine disruptor. And imagine my further distress when I went to my cabinet to check the lining of my beloved bottle using the handy “have you potentially been guzzling toxic chemicals” comparison photos on the Sigg website and discovered that yes, I potentially have, even though the bottle was given to me as a birthday present in October 2008. Great. Just great.

BPA has been in the news for some time now, after it was discovered that the chemical — which mimics the hormone estrogen — leaches from containers (polycarbonate bottles and the lining of metal food cans) into the food and beverages we consume.

Connecticut, Michigan, the city of Chicago, and several counties in New York have since banned the chemical from children’s products like baby bottles and sippy cups; Sen. Dianne Feinstein (D-CA) and Rep. Edward Markey (D-MA) have introduced even broader legislation at the federal level. (The California Assembly, by the way, is voting on its statewide BPA ban next week, so if you live in CA, make sure you contact your representatives to urge them to vote yes.)

If you decide that you’re not so outraged at Sigg’s greenwashing that you want to take the company up on its offer to replace your older bottle for a new one with BPA-free lining, here’s what to do:

  • Click here to view more photos Look at the photo above to determine which liner you have — if it’s a shiny copper bronze finish, you have one of the old bottles; if it’s a dull pale yellow coating, you have the new Sigg EcoCare liner — hooray! (Too bad the company didn’t eco-care enough before to reveal what was really in that plastic lining.)
  • Email customer service at liners [at] mysigg [dot] com, and someone will get back to you within two business days with information on how to exchange your bottle. Click here for return and shipping instructions. (I guess customer service was so bombarded with emails, they decided to just post the information directly on the site.)
  • 9/2/09 Update: Save the cost of shipping. I read in Simran Sethi’s article yesterday on HuffPost (in which she relays her conversation with Sigg CEO Steve Wasik) that most major retailers that sell Siggs — like REI and Whole Foods — will replace your bottle. Thanks, Simran! (Whether or not you want to break the Whole Foods boycott to return yours is up to you.)
  • 10/5/09 Update: So furious that you want to just toss your Sigg? Don’t make the planet suffer for Wasik’s ineptitude — put it in the recycling bin. (I confirmed with the company that the bottles are 100 percent recyclable and can be placed in the bin along with other aluminum products.)

–Jennifer Grayson

Related posts:
California Senate passes BPA ban
Lobbyists plan to target minorities, poor to protect use of BPA
BPA: The evidence is mounting

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8 Responses to “BPA alert: How to return your Sigg bottle”

  1. Richard Mandelbaum Says:

    Thank you for this, but Sigg is worse than what you write. If you go on their website and click to learn the ingredients in the new Eco-care lining, it says “coming soon”. Why someone would trust Sigg with their “Ecocare” lining when they fail to disclose what is “eco” about it, is beyond me. The BPA debate is so odd, since people are scrambling to avoid BPA without considering what they are replacing it with. I have been using Klean Kanteen for years now – stainless steel, no epoxy liner, no chemicals… We got a little Sigg baby bottle as a gift for our five month old daughter with the new Ecocare liner, but it is going in the trash.

  2. Jennifer Grayson Says:

    I’m with you 100 percent, Richard. But please don’t throw your old Sigg in the trash, since it’s 100 percent recyclable (don’t make the planet suffer for Wasik’s deception). There’s no info online as to how to recycle them (whether they can go in the recycling bin or dropped off at a collection spot), so I’m contacting the company. Stay tuned.

  3. Sharon Says:

    Hi Jennifer:
    I had seen the return info for the old sigg bottles and had planned to send 2 children’s bottles back for replacements but now that info is no longer on their website. I just submitted an email to the company but was wondering if you had any updates.
    many thanks,
    sharon

  4. Jennifer Grayson Says:

    Hi Sharon,

    Sorry about that — looks like Sigg removed any reference to the BPA fiasco from its website. You can still return your bottle to Sigg, though you’ll have to pay the shipping costs. Click here for Sigg’s instructions.

    If you don’t want to pay shipping costs, you can return your bottles to Whole Foods — you don’t even need a receipt.

    Hope this helps!

  5. Paige Goodlett Says:

    Both of the links for returning old bottles send you to the mysigg return policy page for bottles purchased through them. There’s no mention of exchanging old for new bottles. Perhaps I should just call them. I have 7 Sigg bottles I’d like to exchange for better or for worse after I purchase a Klean Kanteen bottle to get me through the Sigg withdrawal. That co. so far seems to be the only steel bottle product I’ve found w/comparable accessories to Sigg like the carry strap and insulating cover. I’m an aquaholic who’s been using these bottles through my 2nd pregnancy and 4 1/2 years (so far) of nursing my 2 boys. I’m a little peeved about all of this, but I’m hoping the no leaching data (at least in ppb) is correct.
    TIA,
    Paige

  6. Jennifer Grayson Says:

    Thanks for letting me know about the links, Paige — sorry about that! Just got off the phone with Sigg. See my update, above.

  7. Sharon Says:

    I have been meaning to post the email/response crap I got from Sigg when I inquired about the return policy. needless to say i plan to recycle our’s (never checked w/ WF but noticed that our’s only has a few in stock) as I have nothing but contempt for this company.

    begin email exchange. my original request on their website is at the bottom, next is their response to me, and at top my response to them. needless to say I never got a response to my response…

    Dear Mr. Cevallos:

    With all due respect, this is quite disappointing. I can assure you that I have no interest in buying any SIGG products and will advise all of my friends to avoid your product. This is terrible customer service. I have two children and I have no interest in exposing them to BPA, which these SIGG products contained, despite the company’s claims otherwise. I don’t recall seeing that the voluntary recall was time-limited. I only found about it in late September so I’m not sure how the program was running for 3 months. This is very disappointing because my children love their SIGG bottles but I cannot in good consciousness give them something that I now know contains BPA. If you think BPA is so safe, then why did you change your product? It is about to be banned (and has been banned in Canada) and if you thought your previous product was safe, it seems to me you would still be producing it and would not have recalled it, even as a voluntary recall.

    Sincerely,
    Sharon Sydow

    ——————————————————————————–
    From: Roosevelt Cevallos [mailto:roosevelt@sigg.us.com]
    Sent: Monday, December 21, 2009 4:44 PM
    To: ssydow@cavtel.net
    Subject: SIGG exchange program has concluded

    Dear customer,

    We had been running the SIGG voluntary exchange program for nearly 3 months. However, the program expired on Oct 31, 2009. That is why you no longer see the information on our website. Please be advised, the SIGG bottles you may have – with our former epoxy liner – have been manufactured in complete compliance with all international health and safety regulations. As a reminder, this is a voluntary exchange program and not a product recall.

    What we can do is extended a 30% discount code if you would like to purchase new SIGG bottles via our website, http://www.mysigg.com This code gives you free shipping also.

    Code is 20bl7ch20 (case sensitive) and will expire on 12/31/2009. When you check out on mysigg.com, place this code in the box “Discount Voucher”.

    Please note that there is limited selection online.

    Roosevelt
    SIGG USA

    “Making the world a greener place, one eco-friendly customized bottle at a time”

    ——————————————————————————–

    Von: SIGG.com Kontaktformular [mailto:info@sigg.com]
    Gesendet: Montag, 7. Dezember 2009 19:40
    An: Postmaster
    Betreff: Generelles Feedback

    Hallo,

    ein Besucher hat das Kontaktformular ausgefuellt:

    Name: Sydow
    Vorname: Sharon
    Firma: Sharon
    Strasse:
    PLZ/Ort:
    Land: USA
    Telefon:
    E-Mail: ssydow@cavtel.net

    Nachricht:

    I want to return 2 sigg bottles (used by my young children) b/c they contain bpa but I now cannot find the return/shipping information on your website. Please advise how I can get replacement bottles so I am not exposing my children to BPA.

  8. J A Says:

    You suck Sigg. Even if you don’t believe your old bottles were toxic it was in the news and you should have enough business sense to replace them for the newer bottles. I tried going to my local Whole Foods 3x and they directed me to you for a replacement. Your service is despicable and I will be sure to spread the word about your horrible company.

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