The Red, White, and Green

Update on 6.16.09: I’ve discovered a few recycling options for that broken hair dryer. Click here.

I spoke with Remington customer service this morning about my broken hair dryer, and was informed that the company offers neither repair service for any of its hair dryers — even for its newer models — nor a take-back/recycling program. Just for the heck of it,  I asked the customer service rep if she knew of any small-appliance recycling programs that accepted hair dryers; she didn’t, of course. Her only consolation was that new Remington hair dryers come with a two-year warranty.

“So you’re saying that once the hair dryer breaks, my only option is to throw it in the garbage?” I asked incredulously.

“Yes, just throw it in the trash,” she said, completely unfazed. (She sounded as though she had had this conversation before.)

If Remington only offers a two-year warranty on its hair dryers, and doesn’t offer repair service or a take-back program, then the company is saying it finds it perfectly satisfactory to send a hair dryer to the landfill every two years. Somehow I don’t find this acceptable. Forwarding yesterday’s post — as well as this one — to some higher-ups at Remington.

–Jennifer Grayson

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